70756312_122496642473161_2923719224914345984_n

1.General Information

The Company with the distinctive title "BROKEN RULES KAVALA" which is located and located in Greece and specifically in the Prefecture of Kavala at 15 ERMOU Street, in the city of Kavala and belongs to Tsavlou Sofia with VAT: 120680230 maintains the e-commerce website brokenrules broken. gr intended exclusively for the promotion of the company on the internet but also for the marketing of products.

This e-shop offers to all customers, as well as to all internet users, immediate information about the products offered by the company, as well as the opportunity to make their purchases electronically by purchasing either one of the products that are already available in the present store, or by making telephone orders according to their preferences.

The company "BROKEN RULES KAVALA" reserves the right to either renew or upgrade its online store to all content and terms of use without having the obligation to previously inform the user, consumer or ordinary visitor. It is the obligation of either the user, the consumer or the ordinary visitor to read and accept the terms and conditions of the above online store.

Also, the company "BROKEN RULES KAVALA" reserves in any case the right to suspend the operation of the online store and the services resulting from it without first notifying either the user, the consumer or the average visitor.

For more information on both the terms of use and the data protection policy you can contact us either via the contact form or via the telephone numbers listed on the website.

2. Product return policy

According to EU rules, the consumer has 14 days from the date of receipt of the products to withdraw and return the products to the company brokenruleskavala.gr in their original state without having to state the reasons.

For its part, brokenruleskavala.gr is required to return to the consumer the monetary price paid for the purchase of the products within 14 days from the moment it was informed about the withdrawal.

The return of the products is accepted by the company brokenruleskavala.gr if the following are observed:

  • The product is in its original condition and is not damaged or damaged.
  • The product packaging is in its original condition and has not been opened or unsealed.

If the withdrawal is agreed between the final consumer and the company brokenruleskavala.gr the procedure is as follows:

ΟThe consumer contacts the company either by phone at 251 301 1792 or via email sales@brokenruleskavala.gr within 14 days of receiving the product.

  • Then the customer sends the product to the address ERMOU 15, Kavala 65302 taking care that it is packaged accordingly so that it is not damaged during transport with the corresponding document whether it is a receipt or an invoice.
  • The customer bears the return costs in case the product is returned to the offices of our company through a transport company. Respectively, there is no charge in case the product is returned by going to the offices of our company at the address 8 Kritis, Kavala 652 01.

Brokenruleskavala.gr in turn, as soon as it receives the product, checks its completeness and then returns the price of the order to the final consumer.

3.Product return policy, replacement of defective products and change of goods

The consumer always reserves the right to return the product to the company brokenruleskavala.gr in the following cases:

  • Receipt of a defective product, transfer under the responsibility of brokenruleskavala.gr or the transport company with which the products are delivered.
  • Wrong product received by the consumer and not the one he placed in his order.

In the above cases, the product return process begins and is as follows:

  • The consumer communicates with the company either by phone at 251 301 1792 or via email sales@brokenruleskavala.gr within 7 days from the moment he received the product. Please send us photos of the wrong or defective product.
  • Then the customer sends the product to the address ERMOU 15, Kavala 65302 taking care that it is packaged accordingly so that it is not damaged during transport with the corresponding document whether it is a receipt or an invoice.
  • In this case, the company brokenruleskavala.gr assumes the return costs in case the customer returns the product to the offices of our company through a transport company. Respectively, there is no charge in case the product is returned by going to the offices of our company at the address Ermou 15, Kavala, 65302.
  • Then brokenruleskavala.gr, as soon as it receives the product, comes to an agreement with the customer in order to launch the shipment of a new product or to return the money received for its order.

In any case, the customer must return the products unused to the company itself, so that they can be checked and the error can be detected within 14 calendar days from the day of receipt of the products. The products must be returned in their packaging, without damage or alterations accompanied by the appropriate packaging documents.

4. Contact BrokenRulesKavala

In any case, to solve any question regarding the above you can contact us in the following ways.

  • Calling us at tel. +30 251 301 1792 and asking for the responsible Sofia Tsavlou
  • By sending direct mail to info@brokenruleskavala.gr and sales@brokenruleskavala.gr or to some of the contact forms that exist on the website of the online store.
  • Sending a message directly to the socialmedia of brokenruleskavala.gr where the company will respond to you immediately.

© 2022 BROKEN RULES KAVALA – All right reserved |NorthbytesDigital & DotBit Website Development